Answer calls and assess customer's technical support needs Provide 1st level technical support for basic operations using documented procedures and available tools Resolve customer issues, or escalate when necessary Follow-up on issues and inform customer about the status Log issues and all customer contacts into the customer database, translate end-user business needs into working solutions and provide technical resolutions Provide system administration or product support Support other team members on difficult calls Participate in process improvement initiatives

Graduate/Undergraduate (including B.E./B.Tech) with 0-4 years experience Excellent English communication skills Willing to work in night shifts Basic knowledge in technical concepts like ISP, LAN, Operating Systems, TCP/IP

Answer calls and assess customer's technical support needs Provide 1st level technical support for basic operations using documented procedures and available tools Resolve customer issues, or escalate when necessary Follow-up on issues and inform customer about the status Log issues and all customer contacts into the customer database, translate end-user business needs into working solutions and provide technical resolutions Provide system administration or product support Support other team members on difficult calls Participate in process improvement initiatives

Graduate/Undergraduate (including B.E./B.Tech) with 0-4 years experience Excellent English communication skills Willing to work in night shifts Basic knowledge in technical concepts like ISP, LAN, Operating Systems, TCP/IP